TCHO Operating Heuristics 2008

1. Make TCHO a place where people want to come to work.
2. Be obsessive about:

brand experience that delights
legendary service to our communities
innovation
process: crisp execution and relentless improvement
wealth creation

3. You are an owner, act like an owner.
4. Be lean and mean – be real.
5. Make a better world.

A heuristic is a method to help solve a problem, commonly informal. It is particularly used for a method that often rapidly leads to a solution that is usually reasonably close to the best possible answer. Heuristics are “rules of thumb”, educated guesses, intuitive judgments or simply common sense.
– Wikipedia