TCHO Shipping Policy
Letting chocolate melt over your tongue is the one of the best parts of eating chocolate. Opening a box of already melted chocolate, not quite as fun.
We are committed to delivering the best chocolate experience possible. In order to deliver your chocolate in perfect condition, we reserve the right to hold your order if temperatures pose a risk of damage.
We offer 2 different types of shipping:
|Expedited (2-3 day transit time)||$19.99|
Please allow 2 business days to process and ship your order. All orders will ship between Monday and Wednesday, as we do not ship chocolate over the weekend due to unpredictable temperatures.
During warm months where high temperatures can be unpredictable, we may require that you choose Expedited shipping to ensure that your chocolate arrives in the same condition that it left our factory.
Why can’t I have product shipped over the weekend? Many parcel carriers do not move product over the weekend and we cannot guarantee that your chocolate is under temperature-controlled conditions. We want to ensure you receive your order in the same delicious condition that it leaves our factory. We’ll hold your order if temperatures across the country are too warm to safely ship your chocolate. This means that we do not allow product to be in transit over the weekend.
I need my order ASAP, can I order with overnight shipping? Please contact us at email@example.com for more information.
Can I ship to a P.O. Box or an APO/FPO? We do not currently ship to P.O. boxes, APO’s or FPO’s.
Contact firstname.lastname@example.org with any questions.