We are committed to delivering the best chocolate experience possible. In order to deliver your chocolate in perfect condition, we reserve the right to hold your order if temperatures pose a risk of damage. 

Shipping Methods:

We offer 2 different types of shipping:

Please allow 2 business days to process and ship your order. All orders typically ship between Monday and Wednesday, with the exception of orders shipping within a 1-day transit time (see map below). During warmer months, we do not ship chocolate over the weekend due to unpredictable temperatures.

Free Shipping:  Order subtotal must be $49 or more after any discounts have been applied to qualify.

During warm months where high temperatures can be unpredictable, we may require that you choose Expedited shipping to ensure that your chocolate arrives in the same condition that it left our factory.

Warm Weather Shipping Schedule:

Why can’t I have product shipped over the weekend?  Many parcel carriers do not move product over the weekend and we cannot guarantee that your chocolate is under temperature-controlled conditions. We want to ensure you receive your order in the same delicious condition that it leaves our factory. We’ll hold your order if temperatures across the country are too warm to safely ship your chocolate. This means that we do not allow product to be in transit over the weekend for most of the year.

I need my order ASAP, can I order with overnight shipping?  Please contact us at orders@tcho.com for more information.

Can I ship to a P.O. Box or an APO/FPO?  We do not currently ship to P.O. boxes, APO’s or FPO’s.

How can I request a change to my order?  Please respond to your order confirmation email or email orders@tcho.com with your order number and your requested changes.  We cannot guarantee that we change your order.  However, we will do our best to accommodate your request.

Contact orders@tcho.com with any additional questions.